Spotlight Team Interview: What does a modeling platform's CX team do?
hello. This is Spotlight, a professional modeling platform that creates out-of-this-world services 😀.
If you're interested in the spotlight or have visited the site, you've probably met this team. The CX team is the face of the spotlight! The CX team is the team that knows the needs and spotlight features of your brand and model best. The Spotlight team is also known for having a great atmosphere.
In this content, we're featuring an interview with Eric, one of our CX team leads and an early member of the Spotlight.
Q.Can you tell us a little bit about yourself?
My name is Eric, I'm the CX team leadand I joined the company as soon as the spotlight was created and have been with us ever since.
Q. What does the CX team do?
My main job is to communicate and coordinate in the middle to make sure the client and model are comfortable and the shoot goes smoothly.
Q. I'm curious about Eric's day. What do you usually do when you get to work and before you leave?
I start my day by checking the internal data of our website. There are quite a few people who visit our website after work hours, such as in the early morning, so I try to keep track of all the questions, comments, etc. they leave. The first thing I do is follow up with them. I'm probably the first to hear from customers and relay it back to the team. After that, I look at the customer requests that have come in through different channels and call them to help set them up.
Q. I see. You probably interact with customers the most in the spotlight, what do you usually talk about?
First of all, many people are curious about our website and services. It makes it easier to cast in a new way instead of the old way, and some people aren't used to that yet. We get a lot of questions about features and services.
"How do I do this? How do I do that?"
We get asked this a lot. If I don't deal with them directly, they'll continue to have an easier time with our service without knowing how to do it. So we want to be as helpful as possible and make sure you have a good experience. It's really gratifying when customers are fully familiar with our service and are happy with it.
Q. The company continues to grow, which is a good thing, but I think it can make people feel more responsible or overwhelmed. What about Eric?
To be honest, there are times when it's hard. But that's something that I can do in my own time after work, in my own hobbies, and I think it's something that I should do.
The hard part is that as we grow, we communicate with more and more people. These two groups, models and clients, are two completely different types of people, and they might want different things, and they might understand things differently. Our team works hard to understand what they want, what they prioritize in their projects, and how we can help them get to the shoot.
Q. I see. The CX team is desperately looking for someone to join you! Our team has a lot to be proud of, so let's show it off!
I have a lot to brag about (laughs). Our favorite thing is the teamwork! It's a horizontal structure where everyone is comfortable talking to everyone, and it's just good people. The number one well-being in a company is coworkers. I love all the people I work with! Whatever you want to do, you can do it with us!
Q. Finally, if you join the Spotlight CX team, what are some of the things you can expect to experience?
What are some career growth points you can only experience in the spotlight?
If you join our Spotlight CX team, you'll be interacting with a lot of different people. I think there's a lot to learn from that. I think communicating with the fashion industry and clients from small brands to big brands will help me develop relevant expertise and increase my skills in identifying needs and fulfilling them quickly. You'll also gain experience putting yourself in the shoes of our customers, setting the direction we're going with them, and delivering solutions to make sure they have the best customer experience possible!